Shipping policy

Delivery & Returns

UK

Standard Shipping

  • Royal Mail 48 for parcels under 2kg
  • Parcel Force 48 for parcels over 2kg

Express shipping

  • Royal Mail 24 for parcels under 2kg
  • Parcel Force 24 for parcels over 2kg

For Royal Mail 48 shipping, 95% of these deliveries are made within 2-3 working days. Sometimes it can take up to 7 working days during busy periods, for example Christmas. 

Europe & rest of the world

Royal Mail International Tracked & Signed

Returns

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to The Roastery, 38 Cavendish Way, Glenrothes, Fife, KY6 2SB. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.


Consumable goods

Whilst we want you to be happy with your order, as coffee, tea and hot chocolate is a consumable good we will only replace or refund coffee, tea or hot chocolate if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team. Please contact our Customer Service team (Monday to Friday 08:30 -16:00) on 01592 725 025 or by email hello@modernstandardcoffee.com in this instance. They will then work with you to resolve the issue.

Returning a package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Modern Standard Coffee is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed packages

For packages that are not picked up from your post office within 14 days, Modern Standard Coffee reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.