service & maintenance

A service package for everyone

No two customers are alike, and we have a package to fit everyone. From all inclusive pricing, to 4-hour SLA’s, we can find a service package to suit your needs and budget, allowing you maximum up time on your equipment, along with a longer equipment life. We’ve got you covered on everything from general repairs and safety checks to basic water filter changes, that could save you tremendous amount of stress and money.

All of our coffee machine engineers are fully-trained to tackle any issue, whether your espresso machine is out of action or just needs a service. Our ethos is heavily focused on preventative maintenance to help fix faults before they occur and to ensure that your coffee machine is working at full capacity for as long as possible.

service & maintenance

Machine down?

If your machine is down, and you need an engineer, just click the link below.

TRUSTED BY THE EXPERTS

Find the service contract for you

Our team of service engineers work with you to maintain your equipment, limit operational downtime and make sure your machines are PVI compliant.

Bronze

The Bronze Level service package includes
one preventative maintenance visit per year,
with labour included on any work needed.

Callouts 48 hours

SLA 5 days per week

Labour Included

Yearly Preventative Visit

Gold

Aimed at customers who want to ensure the best uptime possible. Enjoy peace of mind, cost certainty and a machine maintained to the highest standard.

Callouts 24 hours

SLA 7 days per week

Labour Included

Parts Included

Yearly Preventative Visit

1 Water Filter Change Per Year

1 PVI Check Per Year (required by law)

Silver

Everything included with Bronze, plus extra features. Our engineers work on a rotation basis to cover the weekends.

Callouts 24 hours

SLA 7 days per week

Labour Included

Yearly Preventative Visit

1 Free Water Filter Change Per Year

Other service offers

PVI (Pressure Vessel Inspection)

Arranging an annual PVI is a legal requirement. We can take full ownership of scheduling, conducting and managing all PVIs for any number of espresso machines.

Ad-hoc break down repairs

Of course, even with a really well put together preventive maintenance regime there is still the potential for a machine to breakdown, for this we are here to help.

We believe that prevention is better than repair. That's why we work hard to ensure that your coffee making equipment stays running for as long as possible with minimal downtime. Our aim is to keep you serving delicious coffee!

Ricky Neal

TECHNICAL DIRECTOR