Service
and maintenance
A service package for everyone
No two customers are alike, and we have a package to fit everyone. From all inclusive pricing, to 4-hour SLA’s, we can find a service package to suit your needs and budget, allowing you maximum up time on your equipment, along with a longer equipment life. We’ve got you covered on everything from general repairs and safety checks to basic water filter changes, that could save you tremendous amount of stress and money.
All of our coffee machine engineers are fully-trained to tackle any issue, whether your espresso machine is out of action or just needs a service. Our ethos is heavily focused on preventative maintenance to help fix faults before they occur and to ensure that your coffee machine is working at full capacity for as long as possible.
Find the service contract for you
Our team of service engineers work with you to maintain your equipment, limit operational downtime and make sure your machines are PVI compliant.
Bronze
The Bronze Level service package includes
one preventative maintenance visit per year,
with labour included on any work needed.
Callouts 48 hours
SLA 5 days per week
Labour Included
Yearly Preventative Visit
Silver
Everything included with Bronze, plus extra features. Our engineers work on a rotation basis to cover the weekends.
Callouts 24 hours
SLA 7 days per week
Labour Included
Yearly Preventative Visit
1 Free Water Filter Change Per Year
Gold
Aimed at customers who want to ensure the best uptime possible. Enjoy peace of mind, cost certainty and a machine maintained to the highest standard.
Callouts 24 hours
SLA 7 days per week
Labour Included
Parts Included
Yearly Preventative Visit
1 Water Filter Change Per Year
1 PVI Check Per Year (required by law)
Other service offers
PVI (Pressure Vessel Inspection)
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Customisation
From powdered coating to laser cut wood panels, we can customise your machine to whatever style you would like.
Ad-Hoc Break Down Repairs
Of course, even with a really well put together preventive maintenance regime there is still the potential for a machine to breakdown, for this we are here to help.
"We believe that prevention is better than repair. That's why we work hard to ensure that your coffee making equipment stays running for as long as possible with minimal downtime. Our aim is to keep you serving delicious coffee!"
Ricky Neal
Technical director
Get in touchSome of our customers
Gail's Bakery
We are Gail's coffee equipment partner; we support on everything from custom coloured machines, to PVI's and full preventative maintenance.
Since 2018, we have worked closely and our relationship is testament to the positive impact we have made.
First time fix rate averages at 92%.
ETM Group
A busy pub group with 15 locations over London, we deliver a cost effective service and maintenance package to suit their needs.
From bean to cup, to full traditional we find a solution for all customers.
Ole & Steen
Since 2017, we have worked closely with Ole & Steen to deliver on great coffee and great service.
Growing to 25 + stores, we managed and maintain all their coffee equipment, ensuring maximum up with a robust preventative maintenance programme.
