Modern Standard Service

Coffee machine
servicing

Coffee machine servicing is handled by our sister company, Modern Standard Service. From their workshop in Harlow, their engineers install, service and repair commercial espresso machines and grinders across the UK.

Raise a service ticketCall 01279 452110

For urgent breakdowns, calling is the fastest way to reach the team.

An espresso machine with its side panels removed on a workshop bench, showing the pump, pipework and wiring

What Modern Standard Service does

Everything your coffee machine needs, from the first install to the next breakdown.

  • Emergency callouts

    Machine down? Engineers on call to get you back up and running.

  • Servicing & maintenance

    Planned preventative visits that catch faults before they stop you serving.

  • PVI safety checks

    Yearly pressure vessel inspections (PVI) and water filter changes to keep your machine safe.

  • Installation

    Planning a new machine? See what your site needs, then book a UK-wide install.

  • Machines & grinders

    Commercial espresso machines, grinders and bean-to-cup from brands including La Marzocco, Victoria Arduino and Mahlkönig.

  • Customisation

    Powder-coated colours and custom finishes, so your machine fits your space.

Service plans

Three plans, so you can choose how quickly you need help and how much is covered.

  • Bronze

    Essential cover for most cafés.

    • 48-hour callout response
    • Cover 5 days a week
    • Labour included on repairs
    • 1 preventative maintenance visit a year

  • Silver

    Popular

    Faster response, including weekends.

    • 24-hour callout response
    • Cover 7 days a week, including weekends
    • Labour included on repairs
    • 1 preventative maintenance visit a year
    • 1 free water filter change a year

  • Gold

    Everything in Silver, plus your safety check.

    • Everything in Silver
    • 1 PVI safety check a year

Compare service plans

Trusted by independent cafés and multi-site groups, including Gail's, Ole & Steen and ETM Group.

Talk to the service team

Get a quote for a plan or a new machine, or ask the team a question.

Get a quoteContact the service teamRaise a service ticket

01279 452110support@modernstandardservice.commodernstandardservice.com

Serving our coffee in your business? We can supply the coffee and look after the machine. Wholesale coffee

Coffee machine servicing FAQs

What is a PVI, and do I need one?

A pressure vessel inspection (PVI) checks that your espresso machine's boiler and safety valves are safe to use. In the UK, commercial machines with a pressurised boiler fall under the Pressure Systems Safety Regulations 2000, which require a written scheme of examination and regular inspections. Our Gold plan includes one PVI a year.

How often should a commercial coffee machine be serviced?

Most busy cafés benefit from at least one preventative maintenance visit a year, which every Modern Standard Service plan includes. Changing your water filter regularly matters just as much, because scale is one of the most common causes of breakdowns.

Which plan is right for me?

Bronze suits most cafés that trade five days a week. If you open at weekends or can't afford a day without espresso, Silver gives you a 24-hour callout response, seven days a week. Gold adds your yearly PVI safety check.

Do you service home coffee machines?

No. Modern Standard Service works on commercial espresso machines, grinders and bean-to-cup machines only.

Do I need to buy my coffee from Modern Standard to use the service?

No. Any business with a commercial coffee machine can use Modern Standard Service, whoever roasts your coffee.

How do I book?

Call 01279 452110 or email support@modernstandardservice.com. For a breakdown, calling is always fastest. You can also visit modernstandardservice.com.