Shipping policy
Everything you need to know about getting your coffee from our roastery in Fife to your door, and what to do if something isn't right.
Delivery
UK Shipping
We ship parcels Monday to Friday (excluding public holidays). Orders placed before 12:00 are dispatched the same working day.
Standard Shipping
1–2 working days
Royal Mail Tracked 48. Usually delivered 1–2 working days after dispatch.
Express Shipping
Next working day
Royal Mail Tracked 24. Order by 12:00 for next-working-day delivery.
Peak times: delays can occur after we dispatch your parcel, so please monitor your tracking link for updates.
International
Europe & Rest of the World
All international orders are sent with a tracked and signed-for service, so you can follow your parcel all the way to your door.
Delivery times vary by destination and how long your parcel takes to clear customs, so please keep an eye on your tracking link for updates.
Returns
Returns Policy
Coffee, Tea & Hot Chocolate
Unopened items can be returned within 30 days of purchase in their original sealed packaging, at your own cost. Once opened, as these are consumable products, we can only offer a refund or replacement if your item is faulty or damaged.
Equipment & Merchandise
We accept returns of unused items within 30 days of purchase, in their original packaging.
Not faulty? Return shipping is at your expense and you'll need to provide proof of return.
Faulty? We'll arrange collection by courier. You'll just need to be available on the agreed day.
Return address: The Roastery, 38 Cavendish Way, Glenrothes, Fife, KY6 2SB
Good to know
If Something Goes Wrong
Damaged or missing parcels
If your parcel arrives damaged or goes missing in transit, please contact us right away and we'll help sort it out.
Returning from outside the UK
Please clearly mark your package "RETURNED GOODS" to avoid customs charges. We're unable to cover customs fees on returned items, and these are the customer's responsibility.
Unclaimed parcels
If your parcel isn't collected and is returned to us, we reserve the right to charge a handling fee to cover return shipping and courier admin costs.
Customer Service
Need a hand?
Our team is here Monday to Friday, 08:30–16:00.