Refund policy

Returns

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to The Roastery, 38 Cavendish Way, Glenrothes, Fife, KY6 2SB. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.

Consumable goods

Whilst we want you to be happy with your order, as coffee, tea and hot chocolate is a consumable good we will only replace or refund coffee, tea or hot chocolate if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team. Please contact our Customer Service team (Monday to Friday 08:30 -16:00) on 01592 725 025 or by email hello@modernstandardcoffee.com in this instance. They will then work with you to resolve the issue.